Can I get free shipping?
Yes! Free shipping is available for:
What is the delivery option with Bas Asia Cargo Delivery?
It is a delivery option to delivery via bus cargo within Sarawak region only. You will need to self collect your goods at respective bus terminal region. For door to door delivery service, please choose other delivery option. https://busasia.my/biaramas-consumer/consumer/cargo-delivery/
Can you ship to Brunei?
Yes! We can deliver to your doorstep in Brunei via BEES App CrossX delivery from Miri. (https://mybeesapp.com/)
What is the delivery fee to Brunei?
The delivery fee is calculated according to the total size of your parcel starting from RM20.
When will I receive my order?
After you have successfully placed your order, we will conduct a confirmation process and update you as soon as possible via email or Whatsapp. After the order is confirmed, you can expect to receive your order within the following time frame:
*Schedule may subject to change from BEES due to Public Holiday or operational changes.
How do i know when my order has been shipped?
We will inform you the shipment details through the email or Whatsapp, so make sure you have entered your contact details correctly!
Can I cancel or change my order after order has been shipped?
Unfortunately we are unable to accommodate your request to change or cancel the order after it has been shipped.
Can you string the racquet for me?
Yes! Please take note that the string service may add another 1 - 3 day processing time. Once the racquet is strung, you may not be able to return or refund the racquet.